We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return request, please follow the directions listed at the bottom of this page.
Please note that:
- Unless we made a mistake with your order, you are responsible to pay for initial outgoing and return shipping.
- You are responsible for ensuring adequate packaging when shipping items back.
To be eligible for a refund, your item must be in the same condition as when you received it. Items sent back to us without first requesting a return via the instructions below may not be accepted.
If you purchased a digital product, in general, once a file has been delivered it cannot be refunded or returned. If you feel that there are extenuating circumstances, please contact us.
Moreover, please note that if you've made a purchase on open invoice terms (i.e. no upfront payment), returns are still generally accepted but in exchange, we can only offer a store credit. Incorrect sales tax charges can only be refunded prior to order fulfillment/shipment.
Damages and issues
Please inspect your order upon receipt and submit a return request immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. If you receive a damaged item, please first take a clear picture of the damage on the item and the packaging. Then, please include the pictures as attachments in an email to us at hello@editionpeterspublications.us. Upon reception & review of your email, we will get back to you with next steps.
Exceptions, non-returnable items, and restocking fees
Unfortunately, we cannot accept returns on sale items or gift cards. Any return of more than 5 items may be subject to a 20% restocking fee.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your returned item(s), and let you know if there are any issues. Unless we’ve made a mistake with your order, initial outgoing and return shipping fees will be deducted from your overall refund. Please also note that an incorrect address may lead to extra fees to cover return shipping and/or a new, reshipment of the order.
Any restocking fees (e.g. when returning 5+ items), if applicable, may also be deducted from your overall refund. Lastly, and in general, your order is not eligible for a refund if an incorrect shipping address was provided.
To expedite requests and for your overall convenience, please note that all returns, refunds, and exchanges for this Edition Peters Publications US webshop are handled by Ficks Music, located in Philadelphia, PA. As such, you may receive communication about your request from the Ficks Music team.
If and once your return is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
To submit a return request
If you've received your items, or if your order has already been fulfilled or is in transit, and you'd like to return something you've purchased:
2. If you're logged out, sign into your account:
2a. In the "Email" field, enter your email address, and then click "Continue".
2b. In your email inbox, open the email sent from our store and copy the six-digit verification code included in the email.
2c. Go back to the store page you were on, and then enter the six-digit verification code.
3. Once signed in, click "Return items" for the appropriate order. Select the item(s) you'd like to return.
4. Select a return reason from the dropdown menu and add an optional note for the store.
5. Once ready, click on "Review changes" and then "Send request".
Our team will be notified and will handle the rest. We'll of course be in touch regarding the return shipment and refund details.
To submit a cancellation request
1. Click the profile icon at the top of the page to access your account.
2. If you're logged out, sign into your account:
2a. In the "Email" field, enter your email address, and then click "Continue".
2b. In your email inbox, open the email sent from our store and copy the six-digit verification code included in the email.
2c. Go back to the store page you were on, and then enter the six-digit verification code.
3. Once signed in, click "Cancel items" for the appropriate order. Select the item(s) you'd like to cancel and click "Review changes".
4. Once you've reviewed the changes and are ready, click on "Send request".
Our team will be notified and will handle the rest. We'll of course let you know if any questions or issues come up.
If you have trouble with the steps above or have any other questions, please email us at hello@editionpeterspublications.us